Free worldwide delivery on every order•10-year structural warranty on every piece.•Solid wood, made by hand•30-day returns, honored in full•Free worldwide delivery on every order•10-year structural warranty on every piece.•Solid wood, made by hand•30-day returns, honored in full•

Shipping policy

At Burlholt, we are committed to delivering your order safely and reliably. Each package is carefully prepared, and we aim to keep you informed throughout the shipping process.

Free Shipping

We offer free shipping on all orders.

Estimated Delivery Time

The total delivery time includes both order processing and shipping time.

Total Delivery Time = Processing Time + Shipping Time

Processing Time Shipping Time Estimated Total Delivery Time
7–10 business days 5–7 business days 12–17 business days

Please note:

  • Orders placed after 5:00 PM PST will normally be processed on the next business day.
  • During holidays, promotional periods, or periods of high order volume, processing and shipping may take longer than usual.
  • If your order experiences a significant delay, we will contact you by email.

Tracking Information

  • Once your order has been shipped, your tracking number will be sent to your email within 1–2 business days.
  • You can use the tracking number to follow your shipment on the carrier's website or through the tracking page on our website.

Changes to Shipping Address or Order Details

  • If you need to change your shipping address or update your order details, please contact us within 6 hours of placing your order.
  • Once your order has entered processing, we may no longer be able to make changes. Approved changes may require an additional 1–2 business days of processing time.
  • Please contact us at hello@burlholt.com and include your order number and the correct information.

Tracking Delays

  • Please allow 1–2 business days after shipment for tracking information to become available.
  • If your tracking number shows no updates after 3 business days, please contact us at hello@burlholt.com. Our team will be happy to check the shipment status for you.

Missing Items

  • If an item is missing from your package, please contact us within 48 hours of delivery.
  • We will review the issue and work with you to provide an appropriate solution as quickly as possible.

Delayed Delivery

  • If your order has not arrived within the estimated delivery timeframe, please contact us within 2 business days after the expected delivery date.
  • Our team will review the shipment status and assist you with the next steps.

Contact Info

Email: hello@burlholt.com

Address: 34511 Ophir Rd, Gold Beach, OR 97444

Support Hours: Mon-Fri: 8AM-5PM PST