Free worldwide delivery on every order•10-year structural warranty on every piece.•Solid wood, made by hand•30-day returns, honored in full•Free worldwide delivery on every order•10-year structural warranty on every piece.•Solid wood, made by hand•30-day returns, honored in full•

Refund policy

At Burlholt, we take pride in offering furniture and interior products made with care and attention to detail. We want you to feel confident with your purchase. If there is an issue with your order, our return and refund policy is designed to provide a clear and fair process.

Order Modification or Cancellation

  • You may request a change or cancellation within 6 hours of placing your order.
  • After this period, your order may already be in production or preparation, so changes or cancellations cannot be guaranteed.
  • To request a modification or cancellation, please contact us at hello@burlholt.com and include your order number and the details of your request.

Returns

  • Eligible items can be returned within 30 days of delivery if they are unused, in original condition, and have all tags attached.
  • Custom or personalized products and gift cards are not eligible for return.
  • To request a return, please email hello@burlholt.com with your order number, the reason for the return, and any relevant photos if the item is damaged, defective, or incorrect.
  • If your return is approved, we will provide return instructions and, when applicable, a prepaid return label.
  • We cover return shipping costs for items that are defective, damaged during shipping, or incorrect.

Exchanges

  • Exchanges are available for defective, damaged, incorrect items, or size and color changes, excluding sale and custom items.
  • Please contact hello@burlholt.com to request an exchange. Once the returned item has been received and inspected, we will arrange the replacement if your request is approved.

Refunds

  • Once we receive and inspect your returned item, approved refunds will be processed within 2 business days.
  • Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take up to 3 additional business days for the funds to appear in your account.
  • A partial refund may be issued if the returned item is not in its original condition, is missing parts, or shows signs of use not caused by a manufacturing defect or shipping damage.

Customer Care

At Burlholt, we want every order to be handled with care from purchase to delivery. If you have any questions about your order, return, exchange, or refund, please contact our support team at hello@burlholt.com. We will be happy to assist you.

Contact Info

Email: hello@burlholt.com

Address: 34511 Ophir Rd, Gold Beach, OR 97444

Support Hours: Mon-Fri: 8AM-5PM PST